By Hamlet Roy, Founder & Global CEO, MyTravaly
In a world where experiences matter more than possessions, Gen Z is redefining how we travel — and how we host. If you’re a young, first-time hotelier — maybe you’ve just taken over a family property, converted a homestay, invested your savings into a boutique stay, or leased a homestay in Himachal Pradesh or Goa — here’s your practical blueprint to thrive in the hotel business.
1. Think Digital First
Your guests live online — your hotel must too.
Build a user-friendly booking website.
List your property on trusted OTAs and travel marketplaces.
Stay active on social media — TikTok, Instagram Reels, and YouTube Shorts showcase your vibe better than any brochure.
Pro Tip: Use tech tools like a Property Management System (PMS) to automate bookings, manage check-ins, and handle payments smoothly.
2.Curate Authentic Experiences
Today’s travelers want stories and local connections — not just a bed for the night.
Highlight local art, culture, and food.
Partner with nearby businesses — a café, trek guide, or craft store.
Host community events — open mics, wellness retreats, or pop-up kitchens.
3.Prioritize Sustainability
Gen Z travelers value eco-friendly stays — reflect that in your operations.
Offer sustainable amenities.
Minimise plastic use.
Support local suppliers and organic produce.
Involve guests in green practices during their stay.
4.Deliver Personalised Service
Fast Wi-Fi and clean rooms are standard. Your edge is making guests feel seen.
Remember returning guests’ preferences.
Give customised local recommendations.
Keep communication quick and warm — WhatsApp and Insta DMs work well.
5. Be Financially Smart
Revenue management isn’t just for large hotels.
Track bookings, expenses, and profits carefully.
Set dynamic pricing — adjust rates for peak and off-peak seasons.
Offer add-ons like guided tours or airport pickups to boost income.
Pro Tip: MyTravaly’s direct booking engine helps you promote your brand independently. It’s easy to set up — integrate the QR code or URL into your social media profiles and website. Plus, your daily booking collections settle automatically by the next day in your bank account, keeping your cash flow healthy and predictable.
6. Collect Reviews — and Respond!
A single positive review can bring you dozens of new bookings.
Always request feedback from satisfied guests.
Respond promptly to all reviews — both good and bad.
Use honest feedback to upgrade your service.
The Founding Story of MyTravaly
My journey as an entrepreneur began in the hotel business itself. I started out running a simple accommodation in Bengaluru, India. While managing day-to-day operations, I experienced firsthand the challenges hoteliers face — from attracting customers and managing bookings to handling payments and marketing on a tight budget.
From this experience, the idea of MyTravaly was born — an innovative marketplace designed to connect travelers and hoteliers worldwide. My vision was never to build just another booking platform but to create a complete ecosystem for hoteliers: a one-stop solution with all the premium tools they need — Property Management System (PMS), self-service portals, multi-currency payments, marketing support — at an affordable cost.
Founded in 2019, what started as one hotelier’s solution to his own struggles is today a global travel tech company empowering 10,000+ hotel partners and more than 1 million travelers with seamless, transparent, and community-driven travel experiences.
The Final Word
Running a hotel today is about blending tech, community, and genuine care. As a Gen Z hotelier, you’re perfectly placed to refresh traditional hospitality with fresh ideas and authentic connections.
Start small, stay curious — and let every guest become your brand ambassador.
Ready to grow?
At MyTravaly, we help first-time hoteliers list properties, manage bookings, and reach guests worldwide — all while staying fully in control of their business.
Connect. Host. Grow. The future of hospitality is young — and it starts with you.
About the Author:
Hamlet Roy is the Founder & Global CEO of MyTravaly, a travel tech company empowering hoteliers and connecting travelers across the globe.
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Watch Mirror journalist was involved in the writing and production of this article.
